StackMedia

1. What are the minimum system requirements?

Operating System requirements: Windows XP or greater; Apple Mac OS X10.3.9, 10.4.x, 10.5.x
Browser requirements: Abobe Flash Player v 9.0+

2. What web browsers are compatible with StackMedia webcasts?

Internet Explorer 6 or 7 and Mozilla Firefox 1.5 and 2.0+ are supported. The browser must also have the latest version of Abode Flash installed.

For the best possible user experience we recommend the use of Mozilla Firefox.

3. Can I watch the webcasts using my Macintosh?

StackMedia content is viewable to Mac users who use Safari, however we recommend the use of the latest version of Mozilla Firefox.

4. Can I watch TV channels from StackMedia using a set-top-box?

Mobile Phone platforms are not supported at this time. However, in the future, StackMedia may look to offer a set-top-box solution.

5. Can I watch StackMedia on my Mobile Phone?

Mobile Phone platforms are not supported at this time.

6. What speed is required to watch movies and tv channels at StackMedia?

In order to truly enjoy the content we offer, StackMedia strongly suggests that your internet connection be a broadband connection of at least 512 kbits/s *. Watching StackMedia streams requires spare bandwidth of at least 450 kbits/s (56.25 Kb/s), which should allow anyone on a 512k connection or above to watch successfully, provided they are not using their connection for other things at the time.

Please note that indicative results of available bandwidth may vary depending on a number of factors, including local network traffic, such as background applications, other people surfing or downloading on your home network or even network problems at your Internet Service Provider.

Note: 512 kbits/s = 64 Kb/s

Check using a third party: If you believe you have sufficient bandwidth to meet the requirement but are being informed that you do not, by the system test tool, please repeat the test or use a third party bandwidth test such as bandwidthplace.com. Test results may vary depending on a number of factors, and are only an indication of current connection speed. If you repeatedly fail the test, it may indicate a problem with your connection either locally or at your Internet Service Provider.
* Important Note: Broadband connections are usually measured in bits per second (kbits/s), such as a 512K or a 2 Mb connection. However, the download speed is usually measured in kilobytes per second (Kb/s). There are 8 bits = 1 byte, so it is easy to confuse the two terms and misjudge your actual available bandwidth.

Solution or Suggested Action:

If you believe that you have a 512k internet connection or above, and are experiencing problems with the quality of the video or repeated buffering messages, please check to ensure that no other applications are sharing your local internet connection or that there are no known problems with your Internet Service Provider at the time. We cannot provide support for network problems that occur outside of the StackMedia.com site.

7. If I have dial-up for internet, can I watch StackMedia?

In order to view StackMedia webcasts, DSL or cable broadband with at least a 512kbit/s connection is required.

8. What do I need to download and install in order to watch StackMedia content?